India as an Outsourcing Hub

It is true that in Information Technology sector, nothing except the enormous stream of data stays forever. In this fast paced and challenging environment, the technologies change with the blink of an eye, the software skill requirements alter in synchronization with emerging trends and the enhancement of processes are carried out continually.

With computerization of several outdated manual systems, their scope and availability have been extended, but at the same time, the scope of settled and stagnant IT executives has been eliminated. India has been a front-runner in the area of Information Technology and BPO services, thanks to the highly skilled staff base and efficient support system that has worked well in its favour. Many of the Indian cities such as Bangalore, New Delhi, National Capital Region (NCR), Mumbai etc. have made their presence felt in the top five bracket of prime outsourcing cities by servicing the global corporate world for over a decade with others being Manila and Dublin.

The availability of dedicated workforce at lower wages, low infrastructure costs, easy and cheap operational costs has encouraged many firms to shift their back-office and technical service base to India. The emerging Indian economy is witnessing an exponential growth in real estate which further means the value of land acquired by the outsourcing company will increase manifold with the course of time. All this helps in lowering the functional expenses and hence adding to the value and growth of an enterprise. These margins are enormous and clearly traceable in huge organizations which have large employee database and widespread client network requiring diverse customer support. Initially, companies thought only low-tech jobs could be outsourced, but Indians quickly graduated to the most skilled tasks and proved their potential as successful technology innovators. Hence now most of the non-core services are often transferred to such destinations while the core management is still withheld in the source company’s head-offices. This has facilitated effective utilization of resources, and easy understanding of the client requirements for diverse economies. This further expands the reach of the business operations by making it penetrate deeper into potential foreign markets, leading to widened profit margins. The basic underlying philosophy behind the whole process of outsourcing is : “If a foreign country can supply us with a commodity cheaper than we ourselves can make it, it is better to buy it of them”.

Although the falling rupee versus dollar may be a cause of concern for many financial strategists, but certainly the services sector has enjoyed the current trend to its maximum with their earnings reflecting this ‘feel good’ scenario. Well, after being exposed to such facts one might think that the ongoing trend tags India as an ideal destination for ITES/outsourced services, depriving it of the pleasure of boasting itself as the land of budding CEO’s and entrepreneurs. However actually, it has seen the greatest rise in the count of management gurus and leaders with many spearheading new ventures and making their way to the top. So, at the professional front, India benefits greatly from a diverse pool of talented individuals, the only concern being creation of greater employment and growth opportunities.

Ishant Arora

[Image source:]